Career Focus

I am seeking a technical writing position where I can apply my skills in creating usable documentation and knowledge management systems. I have extensive experience developing knowledge management procedures, working closely with Subject-Matter Experts, and adapting existing documentation to changing technology. I am eager to further this skill set.

Career Highlights

• Wrote and edited polices, procedures, and end-user job aids.
• Created and maintained on-line department wide knowledge base.
• Coordinated policies revision process.
• Managed project to create departmental time tracking application.
• Trained staff on applications and procedures.
• Compiled and edited Disaster Recovery procedures for executive approval.

Employment History

Technical Writer

• Northwestern Memorial Hospital
• Chicago, IL
• 2003 - Present

• Wrote and edited polices, procedures, and end-user job aids.
• Created and maintained department wide knowledge base.
• Coordinated policies revision process.
• Managed project to create departmental time tracking application.
• Trained staff on applications and procedures.
• Compiled and edited Disaster Recovery procedures for executive approval.

Resource Coordinator

• Northwestern Memorial Hospital
• Chicago, IL
• 1996-2003

• Supervised the daily activities for Help Desk staff.
• Interfaced with customers for projects, issues and call escalation.
• Conducted training sessions for phone and technical employees and other hospital personnel.
• Performed field calls to troubleshoot software and hardware issues.
• Created Novell, NT and Outlook accounts.

Administrative Assistant

• Kelly Temporary Agency
• Naperville, IL
• 1995 - 1996

• Created and edited documents, spreadsheets and presentations.
• Monitored weekly sales.

Project Assistant

• Kaiser Permanente
• Pasadena, CA
• 1990-1995

• Promoted to supervisory level from Contracts Administration post.
• Wrote desk procedure manuals.
• Tracked project expenses and schedules through a relational database.
• Edited and processed construction and architectural legal contracts.
• Edited inter-departmental newsletter.

Education

• Currently enrolled in Illinois Institute of Technology, M.S in Technical Communication and Information Design
• Northern Illinois University, Graduate Certificate in Technical Writing (2003)
• University of Iowa, Bachelor of Arts (1990)

Professional Training

• SharePoint 2003 Administration
• Certified Novell Administrator
• Help Desk Institute classes

Software Experience

• Microsoft SharePoint; Microsoft Office Suites 2003 and 2007 including Access, Publisher, FrontPage, InfoPath
• Novell server administration; MS-SQL
• HTML; Adobe Photoshop, FrameMaker, Dreamweaver, XML

Affiliations

• Society for Technical Communicators
• American Association of University Women