Knowledge Management
At Northwestern Memorial Hospital, the Information Services staff members have struggled to keep up with changing technology, policies, and infrastructure. To help with this challenge, I created an online knowledge base so that staff could post items and help keep each other informed of policies, procedures and other information.
With the help of an outside vendor, I created the inital SharePoint Portal Services knowledge portal and Windows SharePoint Services site. Working with a team of six staff members, I helped identify the taxonomy and procedures for posting. Then I built out sites for eight teams and populated them with the initial content.
The knowledge base has not been active for five years. In that time, I've added project management sites, refined the taxonomy, and had a time tracking application built on the site.
Knowledge Base Home Site
